Nangten Menlang - Buddhist Medical Center

Right of Withdrawal

Information on exercising your right of withdrawal

You are entitled to withdraw from this Contract within fourteen days without giving reasons.

The withdrawal period is fourteen days:

a) in the case of a service contract or of digital contents not delivered on a physical data medium: as of the day of conclusion of the contract.
b) in the case of a purchase contract: as of the day on which you or a third-party named by you, who is not the shipper, have taken possession of the goods.
c) in the case of a contract on several goods, which you have ordered within the framework of a single order but are delivered separately: on the day on which you or a third party named by you, who is not the shipper, have taken possession of the last item of the goods.
d) in the case of a contract on the delivery of goods in several partial deliveries or parts: on the day on which you or a third party named by you, who is not the shipper, have taken possession of the last partial delivery or last part.
e) in the case of a contract on the regular delivery of goods over a specified time period: as of the day on which you or a third-party named by you, who is not the shipper, have taken possession of the first unit of the goods.

In order to exercise your right of withdrawal, you must inform us (Nangten Menlang International - Association for the Promotion of Tibetan Medicine and Buddhist Philosophy, Grosse Pfarrgasse 3/3, 1020 Vienna, Austria, Phone: +43 1 212 7000, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.) by means of an unambiguous declaration (e.g. in a letter sent by normal mail or e-mail) about your decision to withdraw from the contract. You can use the attached sample withdrawal form; but this is not obligatory.

Consequences of the withdrawal:

When you withdraw from the contract, we shall repay to you promptly, or at the latest within fourteen days as of the day we received your notification on your withdrawal from the contract, all payments we have received from you, including original delivery costs (with the exception of any additional costs resulting from the fact you picked a different mode of delivery than the cheapest standard delivery offered by us). We shall use the same payment method that was used by you in the original transaction, unless expressly agreed upon otherwise with you; no fees will be charged to you for the refunding.

We are entitled to refuse repayment until we have received the goods back or until you have rendered proof you have returned the goods, depending on which is the earlier point in time.

You must promptly send the goods back to us or hand them over to us; at the latest within fourteen days from the day you notified us about withdrawal from the contract. The deadline is complied with if you send the goods prior to the expiration of the fourteen-day period.

You shall bear the direct costs for sending back the goods.

You are obligated to pay for any reduction in value of the goods only if the reduction in value was caused by you handling the goods in a way that is not necessary for checking the quality, features and functions of the goods.

If the sealing was removed after delivery, you have no right of withdrawal with respect to contracts on audio or video media or computer software that were delivered in a sealed package.